If you still don’t get one asset to work, please contact support@boutique23.com providing the following information:

  1. Your username at boutique23
  2. Your email address at boutique23
  3. Your name please. So we know who we’re talking to 🙂
  4. The asset or assets you’re having problems with
  5. Explain a bit your situation, so we can understand you better. What you’ve tried, if you have more than one asset, if it ever worked in any of your maya versions, if you installed a new version of maya after installing the characters, etc.
  6. Go to boutique23.com and log in. Once there, please go to Shop->My Boutique23->purchased assets, and send a screenshot of that page.
  7. In boutique23.com, once you’re logged in, go to Shop->My Boutique23->configuration->My Serial Numbers and send a screenshot of that page.
  8. Download the Serial Number Generator from here  and run it in the computer you’re installing the rigs. Send a screenshot of the result.
  9. Mention your Maya Version.
  10. Have you installed or re-installed or updated Maya after you installed the characters?
  11. Mention the whole installation path where you installed the characters.
  12. Please go to yourinstallationPATH/licenses – and send a screenshot of the content of that folder.
  13. Also please, make a ZIP of this “licenses” folder and send it over.
  14. Also mention if you are under MAC or Windows, and mention the version of your Operative System.
  15. IF YOU ARE UNDER WINDOWS: Please go to Start menu in windows, execute cmd, and once there execute the command getmac – Please send a screenshot of the result.
  16. IF YOU ARE UNER MAC: please go to the Terminal, that you can find in Applications/Utilities and doble-click on Terminal. Execute the command:
    networksetup –listallhardwareports (Write the command yourself instead of copying/pasting from here, because it could not work)
    Please send a screenshot of the result.
  17. Please go In Maya, with the character opened, please open the plugin manager (window-settings preference-plugin manager). There should be a check box b23license.py activated/deactivated. Please let us know if it is activated or deactivated. Send a screenshot of it.
  18. Please try to find a Maya Preferences Folder, which is created by default when you install Maya.
    • In MAC this is normally in a similar path to this:  users\yourusername\library\preferences\Autodesk\Maya – Inside there should be a folder called “MODULES” – please compress it and send it to us.
    • In WINDOWS this is normally in a similar path to this:  ..\Documents\maya\<version>\prefs – Inside there should be a folder called “MODULES” – please compress it and send it to us.
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